PRIVACY POLICY
This Privacy Policy explains how Home Fix Plastics (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, homefixplastics.co.uk.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal information:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information
- IP address and browser information
- Purchase history
- Information submitted through contact forms or customer enquiries
- Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To process payments and prevent fraud
- To communicate with you regarding your order or enquiry
- To provide customer support
- To improve our products, services, and website
- To comply with legal and regulatory obligations
- To send marketing communications where you have consented to receive them
We only process your personal data where we have a lawful basis to do so under UK data protection law.
Marketing Communications
If you choose to opt in, we may send you promotional emails about new products, special offers, or other information we think may interest you.
You can unsubscribe from marketing emails at any time by:
- clicking the unsubscribe link in our emails, or
- contacting us directly.
We will never sell your personal information to third parties for marketing purposes.
Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and courier companies
- Website hosting providers
- IT and website support providers
- Analytics providers
These third parties are only given the information necessary to perform their services and are required to keep your information secure and confidential.
We may also disclose personal information if required by law or to protect our legal rights.
Data Security
We are committed to ensuring that your personal information is secure. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Analytics and performance monitoring
- Remembering your preferences
You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.
For more information about cookies and how to manage them, visit:
ICO Cookies Guidance
Links to Other Websites
Our website may contain links to external websites. Once you leave our website, we are not responsible for the protection and privacy of any information you provide to those websites. You should review the privacy policies of any external websites you visit.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For more information about your rights, visit:
Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website contact page or customer support channels.
Changes to This Policy
We may update this Privacy Policy from time to time by updating this page. Please check this page periodically to ensure you are happy with any changes.
Last updated: June 2026